Security Bank has entered a strategic partnership with WIZ.AI, a regional leader in AI-powered voice automation, to advance its digital transformation initiatives and strengthen customer engagement through secure, scalable conversational AI. The agreement was formalized during a signing ceremony at the Security Bank Centre in Makati City on November 17, 2025.
In attendance were Balaji Vijayan, Security Bank SVP and Retail and Business Banking Risk Management Head; Luz Pilar De Guzman, Security Bank EVP and Chief Risk Officer; Jiangfeng Lu, WIZ.AI Chairman; and Alex Song, WIZ.AI Chief Revenue Officer.
The collaboration represents a major step in the Bank’s modernization efforts, particularly in applying intelligent automation across key service touchpoints such as collections. With WIZ.AI’s natural language processing (NLP) and voice automation technologies, Security Bank aims to enhance efficiency, accuracy, and responsiveness while delivering more personalized customer experiences.
“At Security Bank, our mission has always been to provide BetterBanking, a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” said Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head. “With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”
Jianfeng Lu, Founder and CEO of WIZ.AI, added: “Our partnership with Security Bank reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI. Security Bank’s dedication to BetterBanking aligns strongly with our ‘local-first’ vision, leveraging advanced LLM-powered voice automation to deliver customer experiences that are both efficient and culturally attuned. We are excited to support the Bank in enhancing collections performance and setting new standards for intelligent customer engagement in the Philippines.”
The partnership is part of Security Bank’s broader digital transformation roadmap, which emphasizes data-driven decision-making, operational efficiency, and the responsible adoption of emerging technologies to elevate the overall customer experience.
